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International Guide to Management Consultancy : The Evolution, Practice and Structure of Management Consultancy Worldwide
With the management consulting industry facing unprecedented challenges there is a need for a comprehensive resource which provides an accessible guide to the key issues faced by the industry and clients. With contributions from a range of experts, this book offers detailed insights into the evolution of the industry and future trends, the sources of best practice, how to become an excellent client, the nature of the client-consultant relationship and consultancy in developing countries. Given its scope, it is a uniquely authoritative resource. Timothy Clarke, Professor of Organisational Behaviour, Durham Business School, University of Durham Now in its second edition, this unique and authoritative guide provides a description of the management consultancy profession worldwide, together with advice on how to choose and use its services effectively. With contributions from leading practitioners, the guide is essential reading for all purchasers of management consultancy services. Part One identifies the parameters and definitions of management consultancy.
Total: ₵40.00 -
Profitable Customers
Intended as far more than another “customer care” book, this text is designed to help suppliers improve the way they manage their customer base, to defend and build sales, enhance margins,and reduce the cost of serving the customer. The overall message of the book is that by actively managing the customer base, companies can ensure that most attention and service is given to customers who are making a contribution to the company’s profit margins, by identifying which are the profitable and unprofitable customers, and developing the relationships accordingly.
Total: ₵40.00 -
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Brand Immortality : How Brands Can Live Long and Prosper
Properly managed no brand need decay and die – immortality is within the reach of all. If the right decisions, the right resources and the right imagination are brought to bear, brands can renew continuously and outlive their creators.
Brand Immortality is a practical health manual for brands of all types and ages that seek immortality. Drawing on the renowned IPA Effectiveness Awards case histories, and full of examples including Nokia, Sony, Nike, Apple and Virgin, it examines how the nature of brands has changed over time and continues to evolve, and the implications this has for marketing. It identifies the factors that are essential to a brand’s long term survival – especially those which defend and strengthen a brand’s place in the hearts and minds of consumers.
Total: ₵49.00 -
Microsoft (R) Excel (R) 2010 : Illustrated Complete, International Edition
Loved by instructors for its visual and flexible way to build computer skills, the Illustrated Series is ideal for teaching MICROSOFT OFFICE EXCEL 2010 to both computer rookies and hotshots. Each two-page spread focuses on a single skill, making information easy to follow and absorb. Large, full-color illustrations represent how the students’ screen should look. Concise text introduces the basic principles of the lesson and integrates a case study for further application.
Total: ₵50.00 -
HANDLING EMPLOYEES PROBLEMS AND COMPLAINTS 2ED
Trivial issues can reach gigantic proportions if they are not handled skilfully. This practical self-study workbook is designed to help managers to develop their skills when faced with difficult problems and complaints from members of staff. Structured to allow managers to gain the confidence they need to face even the most daunting situations, the examples and sample dialogues show managers how to deal with a wide range of scenarios including: concerns about hazards in the workplace; excessive workloads; coping with delays; and retaining staff. There are exercises and examples, cases and sample scenarios.
Total: ₵50.00 -
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Cost Management : Accounting and Control
COST ACCOUNTING emphasizes that changing conditions often require a change in cost management systems. Emphasizing this point stresses the dynamic and exciting nature of the field. By taking a systems approach — one that first covers functional-based cost and control and then activity-based cost systems — students understand how to understand and manage any cost management system.
Total: ₵56.00 -
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COST ACCOUNTING PRINCIPLES AND APPLICATIONS
Examines the following questions: is the law controlling hazardous substances being observed; are hazardous substances being managed as efficiently and as effectively as possible; is enough being done to protect people and the environment; and how can regulations be turned to advantage?
Total: ₵105.00 -
Fundamentals of Investment Management
Presenting applied theory alongside real-world examples, Fundamentals of Investment Management provides a survey of the important areas of investments: valuation, the marketplace, fixed income instruments and markets, equity instruments and markets, derivative instruments, and a cross-section of special topics, such as international markets and mutual funds. The text is user-friendly, but makes no concessions to the importance of covering the latest and most important material for the student of investments.
Total: ₵105.00
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